Palo Alto Networks offers a cost-effective support solution through its Authorized Support Centers (ASCs), enabling customers to access assistance 24/7. The engineers at ASCs are rigorously certified by Palo Alto Networks and possess extensive experience and expertise to efficiently resolve primary-level cases. In instances where a case requires advanced technical expertise beyond the ASC’s capabilities, it is seamlessly escalated to Tier 2 (T2) or Tier 3 (T3) engineers within Palo Alto Networks, ensuring comprehensive and timely resolution for all customer needs. This tiered support structure guarantees that customers receive the appropriate level of expertise while maintaining cost efficiency.